Return Policy

RETURNS

Information on this page only refers to StarPAD.co.uk and not the retail stores.

All item(s) purchased online in our store can only be refunded subject to the following conditions:

  1. Items must be returned within 30 days of purchase with the original receipt/invoice  or other proof of purchase inside any parcel satchel/bag
  2. The returned items must be unworn, or otherwise unused with original tags/labels attached and packaging. It must be in re-sellable condition

If the item(s) meet the above criteria you may receive a refund by sending the items for free via post.  (see below)

Once your return has been received and accepted by us, your refund will be completed via the original payment method, excluding the delivery costs.

 Package your item(s) in their original condition including any boxes/tags and return using the provided FREE reply paid label. Once a return has been approved your refund will be issued. Please allow 3-5 working days for the funds to reappear in your account once a refund has been processed.

 

FAULTY ITEMS

If an item is faulty or wrongly described then we will meet our legal obligations which may include a full refund, providing a replacement product or repairing the product. 

Please note that items that are damaged as a result of a customer’s normal wear and tear or negligence are not considered to be faulty. The fault must be a manufacturing fault.

Please contact our customer care team via email in relation to faulty items to begin processing.

 

PROBLEMS WITH YOUR ORDER?

We want you to have the best online shopping experience, so if you have any queries or concerns with your order, please contact info@cambridge-sciences.co.uk